Paid Support

Need personalized help? We’ve got you covered. Book a session to customize your new build, address performance issues, or troubleshoot your server.


We're Here to Help

Initial Setup & Configuration Support

$150 per hour (USD)

Book this session for help with initial setup, hardware selection, or configuring network settings, applications, and virtual machines.

Expert Systems Review & Diagnostics Support

$150 per hour (USD)

Book this session for an Unraid expert to review your system, settings, and diagnostics. Whether you’re experiencing performance or stability issues, we’ll troubleshoot your issue and get you up and running in no time.

How does it work?

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Book a time

Book directly with a specific Unraid support pro, or simply choose the next available appointment.

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Answer a few quick questions and submit payment

Fill out our support intake form, upload your server diagnostics (if applicable), and pay the fee ($150 USD per hour).

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Prepare for your session

Your Unraid Pro will confirm the appointment, follow up with additional questions, and send information about the remote assistance tool used to access your server during the session.

Ed Rawlings

SpaceInvaderOne

GMT/BST / English language

Areas of expertise

  • Unraid Configuration and Troubleshooting
  • Produced hundreds of videos and guides and host of the Uncast Show
  • 8+ years experience
  • Specialties: VMs, Containers, pfSense

Andrew Zawadzki

Squid

Eastern Time Zone / English language

Areas of expertise

  • Unraid Troubleshooting
  • Configuration
  • Creator of Community Applications
  • 11+ years experience

Patrick Fortin-Ducharme

Pducharme

Heure de l'Est/ Eastern Time / Langue française / English

Areas of expertise

  • Diagnostique et configuration d'Unraid / Unraid Configuration and Troubleshooting
  • 10+ ans d’expérience / 10+ years of experience
  • Spécialités : Machines Virtuelles, Conteneurs Docker / Specialties: VMs, Containers
  • Réseautique (UniFi) / Networking (UniFi)

Jesse Hawkins

Hawkins

Pacific Time Zone / English language

Areas of expertise

  • Unraid Troubleshooting
  • Configuration
  • 5+ years Unraid experience
  • Jack of all trades

Eugeni Barcelona

EUGENI_CAT

Europa/Madrid zona horaria / lengua española

Areas of expertise

  • Administración de Sistemas (FreeBSD, GNU/Linux y Windows)
  • Soluciones de Redes Seguras (TNSR, pfSense, RouterOS)
  • Hipervisor (VMware ESXi, Hyper-V)
  • Redes y Servicios Autohospedados.
  • 25 años de Experiencia Profesional

Happy Customers

hisnameispaul

Booked with Ed Rawlings

My session was incredibly helpful, can’t thank Edward enough for his time and patience, knowledge and expertise. My issue was fixed in an instant, and he kindly stayed on to tweak various other things on the server. 10/10!

hisnameispaul

anthonyl

Booked with Patrick Fortin-Ducharme

Patrick was so much help and was so thorough and took his time! Honestly, I’m very thankful that Unraid provides an opportunity for knowledgeable people to support others in the community who may be new and definitely help me out with all my problems and taught me along the way which was really cool!

anthonyl

C. Tweedy

Booked with Ed Rawlings

IT WAS OUTSTANDING!!! It saved me hours of research, cleared up confusion, and fixed simple little things I had messed up.  It allowed me to ask questions specific to my situation and get an instant response. 
The value of these sessions cannot be commended enough.  
I have 5 Unraid boxes and will probably be getting a few more.
Ed is great and I enjoy working with him.  We accomplished so much during our session.  I now have a Dell r730xd running Unraid with 14x 4TB SSDs on ZFS!

C. Tweedy

Z3RO

Booked with Ed Rawlings

The technical support session with Mr Rawlings was excellent. We managed to solve the issue plaguing my Unraid build. Though I have never met him before, it was as if I was chatting to an old friend as we navigated the issue step by step. It was exactly the same as watching one of his detailed YouTube guides, just with me giving some input here and there, which was great. I would recommend these sessions without doubt. You may need a session or two if you have a particularly complex issue, but they are well worth it. Knowing that I could get support took the stress out of problem solving when I did not find a solution trawling the net first. Ed, you were great, thank you. Well done team!

Z3RO

jimeez

Booked with Dan Landon

Dan fixed my issue and was a class-act during the process!  Would definitely book with him again if something like this happened again.

jimeez

labalicious

Booked with Andrew Zawadzki

Andrew was great and helped walk me through the proper procedure to rebuild new parity after a disk failure. It has been a while since I've had to do this and my new parity drive was significantly larger than my current one so I wanted to be extra careful. He also gave me some pointers on some misconfigured items I had, which I really appreciated. My parity rebuild should be done in the next few hours and then I'll feel safe again. Thanks again, Andrew!

labalicious

BartyB

Booked with Ed Rawlings

Ed was AWESOME. Went above and beyond to fix my issues and get things running smoothly. Would highly recommend to other new users who are stuck getting things set up. Nothing beats the 1 on 1 help. 

BartyB

Camaron

Booked with Jesse Hawkins

Jesse was awesome, I will definitely use this service again. So much better than spending hrs on the forums to figure something out. Thank you!!

Camaron
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Pricing

With affordable options starting at just $49, we have a license for everyone.

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Try before you buy

Not sure if Unraid is right for you? Take Unraid for a test drive for 30 days—no credit card required.