Lime Technology Policies

LAST UPDATED: March 26, 2024

This Lime Technology, Inc. Privacy Policy (or “Privacy Policy“) applies to unraid.net, which is owned and operated by Lime Technology, Inc. (“Company” or “we” or “us”).  When you visit our website and use our Services, you trust us with your personal information. We take your privacy very seriously. In this Privacy Policy, we explain to you what information we collect, how we use it and what rights you have in relation to your privacy. 

This Privacy Policy applies to all information collected through our website, and/or any related services, sales, marketing or events (we refer to them collectively in this Privacy Policy as the "Services").

Please read this Privacy Policy carefully. If there are any terms in this Privacy Policy that you do not agree with, please discontinue use of our sites and services.

1. What Information Do We Collect?

We only collect the minimum information needed to do business with you, to provide better security, and to collect feedback to improve our products and services. There are two buckets of information we collect:

• Information Submitted to the Services. We collect information that you submit to the Services, such as your name, email address, comments, suggestions, feedback, opinions, and media. 
• Information Automatically Collected. We automatically collect certain information when you visit, use or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

2. How Do We Use Your Information?

We use personal information collected via our Services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

• To Provide the Services. We may use your information to provide, operate and maintain our Services, and to improve, personalize and expand out Services.
• To Process Transactions. We may use your information to process your transactions in connection with the Services.
• To Communicate with You. We may use your information to communicate with you, either directly or through one of our partners (e.g., via push notifications or text messages), including for customer service, to send you marketing and promotional e-mails, and to provide you with updates and other information relating to our products and Services. 
• To protect our Services. We may use your information as part of our efforts to keep our Services safe and secure (for example, for fraud monitoring and prevention).
• To enforce our terms, conditions and policies for Business Purposes, Legal Reasons and Contractual. We may use your information to protect our legal rights and to enforce our terms, including this Privacy Policy and our Terms of Service, and to protect the rights of our users and the public. We may also use your information as may be required by applicable laws and regulations.
• To respond to legal requests and prevent harm. If we receive a subpoena or other legal request from a judicial process or governmental agency, we may need to inspect the data we hold to determine how to respond.
• For other Business Purposes. We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Services, products, and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.

3. How Will We Share Your Information?

We may process or share data based on the following legal bases:

• Consent: if you have given us specific consent to use your personal information in a specific purpose.
• Legitimate Interests: when it is reasonably necessary to achieve our legitimate business interests.
• Performance of a Contract: to fulfill the terms of a contract we have entered with you.
• Legal Obligations: where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
• Vital Interests: where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

• Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Services, which will enable them to collect data about how you interact with the Services over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.
• Aggregated Information. When legally permissible, we may use and share information about users with our partners in aggregated or de-identified form that cannot be reasonably used to identify you or any individual.
• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Third-Party Advertisers. We may use third-party advertising companies for analytics when you visit the Services. These companies may use information about your visits to our website(s) and other websites that are contained in web cookies and other tracking technologies in order to provide advertisements about goods and services of interest to you.
• Business Partners. We may share your information with our business partners to offer you certain products, services or promotions.
• As Required by Law and Similar Disclosures. We may also share information to (i) satisy any applicable law, regulation, legal process, or governmental request; and (ii) enforce this Privacy Policy and our Terms of Service, including investigation of potential violations hereof.
• Other Users. When you share personal information (for example, by posting comments, contributions or other content to the Services) or otherwise interact with public areas of the Services, such personal information may be viewed by all users and may be publicly distributed outside the Services in perpetuity. Similarly, other users will be able to view descriptions of your activity, communicate with you within our Services, and view your profile.

4. Is Your Information Transferred Internationally?

Our servers are located in the United States. If you are accessing our Services from outside United States, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information, in the United States, and other countries.

If you are a resident in the European Economic Area, then these countries may not have data protection or other laws as comprehensive as those in your country. We will however take all necessary measures to protect your personal information in accordance with this Privacy Policy and applicable law.

• International Data Transfers

With respect to Personal Data of Data Subjects located in the EEA, Switzerland, or the United Kingdom that Customer transfers to us or permits us to access, the parties agree that by executing the DPA they also execute the Standard Contractual Clauses, which will be incorporated by reference and form an integral part of the DPA. The parties agree that, with respect to the elements of the Standard Contractual Clauses that require the parties’ input, Schedules 1-3 contain all the relevant information.

• EU-U.S. and Swiss-U.S. Privacy Shield. 

For personal data we receive from the EEA and Switzerland, we have certified its compliance to the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from such countries. To access the Privacy Shield List and to find details of our certification, please visit: https://www.privacyshield.gov/.

We currently utilize Standard Contractual Clauses in connection with transfers of data from the EEA to the US insofar as the EU-US Privacy Shield is deemed invalidated and other means are not yet in place. Please also refer to our GDPR FAQ and Data Processing Agreement for more information about data transfers.

5. What Are Cookies, Beacons and Analytics? 

When you interact with the Services, we strive to make your experience easy and meaningful. Our Services use technology, or those of third party service providers, such as cookies, web beacons (clear GIFs, web bugs) and similar technologies to track user activity and collect site data. We may combine this data with the personal information we have collected from you.

• Cookies. We (including our chosen third party service providers) use cookies to track visitor activity on the Services. A cookie is a text file that a website transfers to your computer’s hard drive for record-keeping purposes. Our cookies assign a random, unique number to each visitor’s computer. They do not contain information that would personally identify the visitor, although we can associate a cookie with any identifying information that is or has been provided to us while visiting the Services. We use cookies that remain on your computer for a specified period of time or until they are deleted (persistent cookies). We may also use cookies that exist only temporarily during an online session (session cookies) – these cookies allow us to identify you temporarily as you move through the Services. Most browsers allow users to refuse cookies but doing so may impede the functionality of some portions of our Services. 
• Web Beacons. Web beacons are tiny graphics with a unique identifier, similar in function to cookies, that are used to track the online movements of Web users. In contrast to cookies, which are stored on your computer’s hard drive, Web beacons are embedded invisibly on webpages and may not be disabled or controlled through your browser.
• Third Party Analytics. We may also engage third parties to track and analyze Services activity on our behalf. TO do so, these third parties may place cookies or web beacons to track user activity on our Services. We use the data collected by such third parties to administer and improve the quality of the Services, analyze usage of the Services, and provide a more enhanced user experience on the Services, such as personalizing and delivering relevant offers and content based on user activity on the Services. We do not provide these third parties with your Personal Information. We may use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn about Google’s practices by going to https://www.google.com/policies/privacy/partners/, and opt-out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

6. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).

We retain personal information we collect from you where we have an ongoing legitimate business need to do so.  When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. How Do We Keep Your Information Safe?

We are committed to protecting your information. To do so, we employ a variety of technical and organizational security measures designed to protect the security of any personal information we process, and to protect such information from unauthorized access, use, or disclosure.  The measures we use are designed to provide a level of security appropriate to the risk of processing your personal data. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk, and we cannot guarantee that unauthorized access, hacking, data loss or a data breach will never occur. You should only access the services within a secure environment.

8. Do We Collect Information From Minors?

We do not knowingly solicit data from or market to children under 13 years of age, and minors under the age of 13 are prohibited from using our Services. If we learn that personal information from users less than 13 years of age has been collected, we will take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 13, please contact us at [email protected].

9. What Are Your Privacy Rights?

If you are a resident of the EEA, you have the following data protection rights:

• If you wish to access, correct, update, or request deletion of your personal information, you can do so at any time by emailing [email protected].
• To exercise your rights to deletion of your personal data under the GDPR, you can deactivate and purge your account by emailing [email protected]. All account data will be deleted within 90 days of the request.
• In addition, you can object to the processing of your personal data, ask us to restrict the processing of your personal data, or request portability of your personal data. Again, you can exercise these rights by emailing [email protected].
• You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing emails we send you. To opt-out of other forms of marketing, please contact us by emailing [email protected].
• Similarly, if we have collected and process your personal data with your consent, then you can withdraw your consent at any time.  Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal data conducted in reliance on lawful processing grounds other than consent.
• You have the right to complain to a data protection authority about our collection and use of your personal data. For more information, please contact your local data protection authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.html.

10. What Are the Controls For Do-Not-Track Features?

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.

11. Do California Residents Have Specific Privacy Rights?

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with the Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from our systems.

12. Do We Make Updates To This Policy?

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

13. What About Third Party Links?

The Services may contain links to other, third party websites. Any access to and use of such linked websites is not governed by this Privacy Policy, but instead, is governed by the privacy policies of those third party websites. We are not responsible for the information practices of such third party websites.

14. How Can You Contact Us About This Policy?

If you have questions or comments about this policy, you may email us at [email protected] or by post to:

600 W. Broadway, Suite 700
San Diego, CA 92101

15. How Can You Review, Update, Or Delete The Data We Collect From You?

Based on the laws of some countries, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request by emailing [email protected]. We will respond to your request within 30 days.

LAST UPDATED: March 26, 2024

This End User License EULA (this "EULA") is entered into by and between you (either an individual or an entity) and Lime Technology, Inc. ("Lime Technology"), and governs your use of the Lime Technology Unraid Operating System software. Please read the terms of this EULA carefully. By installing or otherwise using the software (as defined below), you agree to be bound by the terms of this EULA. If you do not agree with the terms of this EULA, you are not permitted to install, or use the software.

1. Software. Pursuant to the terms and conditions hereunder, Lime Technology shall provide to Customer the Unraid Operating System software package, including the software product Unraid System Management Utility (emhttp and webGui), the User Share File System (shfs), and various Open Source Software components, as well as associated media, printed materials, and online or electronic documentation (the "Software").  “Open Source Software” means various open-source software components, including, without limitation, Linux, Samba, Netatalk, DHCP, and GlibC licensed under the terms of applicable open source license agreements included in the materials relating to such software.
2. License; Disclosures. 
   1. Limited License.  Subject to the terms of this EULA, Lime Technology grants you a limited, revocable, non-exclusive, non-transferable license to install and use the Software for your own personal or internal business use (the “License”). If Lime Technology provides any upgrade or updates (“Updates”) to the Software previously licensed to you, the terms of this EULA shall continue to apply to such upgraded or updated version.
   2. No License Transfers.  Lime Technology does not support the transfer of the License to any third party for any reason whatsoever. If you are an OEM (original equipment manufacturer) partner or purchasing the Software on behalf of a third party, please select the OEM option at checkout, and this EULA shall govern your and the third party’s use of the Software. We strongly discourage the purchase of a License by any party other than Lime Tech. Lime Tech makes no guarantees of any kind that a license purchased by a third party has not already been activated. In the event that you purchase a License from a third party, Lime Tech will not entertain any requests for service and/or refund. 
   3. License Key Replacements.  If you are the original purchaser of the Software, you may replace your License and transfer your License onto a new USB flash device at any time after the initial purchase. Once your License is transferred to a new USB flash device, the previous USB flash device will be permanently blacklisted from use and can no longer be used with our Software; once blacklisted, this action cannot be reversed. A replacement key may be replaced for another replacement key after twelve (12) months. If a replacement key is required prior to such twelve (12) month period, please contact support.
   4. License Tiers:
      1. Free Trial.  You may download a free trial of the Software, and such trial will be subject to the limited license set forth above, and only for the term of the trial (“Trial Version”).  You may access and use the Trial Version solely for the purposes of reviewing, demonstrating, and evaluating the Software for a limited time period. In order to use the Trial Version you must obtain a trial registration key from Lime Technology, and you may only register one trial key per server. By installing, or otherwise using the Trial Version, you agree to be bound by the terms of this EULA for such trial period.
      2. Starter and Unleashed Licenses.  Notwithstanding the foregoing, if you are purchasing the Starter or Unleashed Software License, your License is perpetual. In addition, if you are purchasing the Starter or Unleashed License, we include one year of free software Updates beginning at the time of purchase or at the time of activating an activation code. After such one year period, you can choose to extend your License to receive another year of Updates. If you choose not to extend your License, you will still own a copy of the Software but you will not be able to access new software updates unless or until an extension fee is paid. If you choose to extend your License after the initial year has lapsed, the extension fee will be subject to then-current pricing.
      3. Lifetime Licenses. If you purchase a Lifetime License, you have a perpetual License to the Software and all Updates. For clarity, “Lifetime” is defined as the time period spanning between the date of purchase and the earlier of (i) the date that Lime Technology is dissolved or assumed, or (ii) the date that Lime Technology no longer updates the Software, which may occur at any time in Lime Technology’s sole discretion.
      4. Basic, Plus, and Pro Licenses.  If you purchased the Basic, Plus, or Pro Software License, you are deemed to be “grandfathered in” to the Lime Technology License system, and you receive software updates free of charge. We refer to you and your License as “Legacy Keys,” “Legacy Users,” and/or “Legacy Licenses”.  If you choose to purchase a different type of License, your purchase will be subject to the then-current pricing for such License, which may be determined in Lime Technology’s sole discretion. If you choose to upgrade a Legacy Key to a Starter, Unleashed, or Lifetime key, the terms of those keys will now apply.
3. Data Collected: 
   1. Flash Device Registrations
      1. For all registrations, we log the GUID of the USB flash device used for the OS installation and your email address.
      2. Trial registrations require your server to have internet access. Following server boot, Unraid OS Trials will contact a Lime Technology server to validate the trial. The information transferred consists of your USB flash boot device GUID, the version of Unraid OS currently running, and email (optional).
   2. Purchases
      1. Information such as your name, email address, billing address, and payment details will be requested when purchasing products or services.
      2. For payment processing, we use Stripe and Paypal. We have limited access to the credit card information you supply when charging your purchase and rely on Stripe and Paypal to protect that information. Credit card information is never stored directly by Lime Technology.
      3. When purchasing a license, the process is initiated by clicking a "Buy" button in the Unraid OS webGUI or our website. This button causes a redirect of a page on our website to open in a new tab/window in your browser. All interaction with a shopping cart and the checkout process occurs using "https" between your browser and the shopping cart. The Unraid server is not involved in transmitting your payment information in any way.
      4. All purchases are final. No refunds. We recommend you try our product for free before purchasing to ensure it meets your personal needs and use case.
   3. Feedback system
      1. By using the Feedback button in the Unraid webGui, users can request new features, report bugs, and provide comments directly to Lime Technology.
      2. When using any of these methods, we log the USB flash boot device GUID and the email address you optionally provide.
      3. Diagnostics data is automatically included when submitting a bug report. You can optionally choose to anonymize this data when submitting it to us.
   4. Online Update / Update OS Tool
      1. Use of the Check for Updates button on the Unraid OS webGui Plugins page requires internet access in order to determine if updates are available.
      2. When the redesigned Update OS tool redirects the user to https://account.unraid.net/server/update-os, a client side application, we provide certain server details to the Unraid.net Account app via a callback parameter. This means that server details on the Account app have not been sent to any external cloud-based server. The data is referenced via the callback initialization from your server but stays within your local browser. Only a subset of the data is transferred to any external server with additional user based actions, detailed below.
         Similar callback events are also used for other actions, such as starting a trial, extending a trial, recovering a lost license key, or any other license key-related action. The same mechanism is also used for Unraid Connect plugin user actions like signing in to their server with Unraid Connect and other similar actions. 
      3. These are all of the events where server data is sent/stored on Lime Technology's servers:
   5. Start / Extend Trial
      1. The server’s flash GUID, OS version and Auth token
   6. Recover License Key
      1. The server’s flash GUID and Auth token
   7. Replace License Key
      1. The server’s flash GUID, encoded license keyfile and Auth token
   8. Update OS checking for updates uses the following
      1. The server’s encoded license keyfile, OS version and branch, registration expiration date (if applicable) and Auth token
   9. Unraid Connect – Sign In/Out
      1. The server’s server description, USB GUID, encoded license keyfile, server name and connect plugin version is sent.
   10. Troubleshoot Request Form
       1. The biggest exception to all of the above is the Troubleshooting Request Form within the Unraid OS webgui. When a user submits this form, the following data is passed by the Unraid server and included with the support ticket created so that our support staff can more quickly and accurately diagnose server issues: apiVersion, caseModel, connectPluginVersion, description, expireTime, flashProduct, flashVendor, guid, inIframe, keyfile, lanIp, name, osVersion, osVersionBranch, registered, regGuid, regExp, regTy, regUpdatesExpired, site, state, wanFQDN
       2. Note: The “auth token” above refers to a token issued by AWS Cognito (our single-sign-on provider). Any event that contains this token implies that sign-in is necessary.
       3. For most of these events, the user must confirm the action before the data is sent. The only exception is the Update OS page, which sends the data when the user lands on the page.
4. Restrictions.  You may not copy the Software except for a reasonable number of machine-readable copies of the Software for backup or archival purposes. You may not remove any titles, trademarks or trade names, copyright notices, legends, or other proprietary markings on the Software. You may not resell or otherwise transfer or share the Software. You may not reverse engineer, decompile, or disassemble the Software. You may not use the Software for any fraudulent, illegal or unauthorized purpose. You may not market, sublicense, or otherwise commercially exploit the Software. (Collectively, each of the foregoing restrictions is a “Prohibited Use”).
5. Returns. You are not eligible for, and Lime Technology will not provide to you, any returns for Licenses, the Software, or activation codes, whether used or unused, for any reason whatsoever.
6. Fees and Expenses. For your purchase of the Software, you shall pay to Lime Technology the fees set forth in the relevant order form or ordering document (the "Fee") pursuant to the payment terms set forth thereunder. You agree not to file any dispute with your bank or credit card company to avoid payments or violate any of the terms of this Agreement. if you attempt to chargeback, reverse or recollect a previously authorized payment, Lime Technology, inc. reserves the right to collect all additional costs, fees and expenses associated with disputing a chargeback, reversal or recollection claim, including, without limitation, court costs and attorney fees. We reserve the right to take any necessary legal action for fraudulent chargebacks.
7. Intellectual Property. All intellectual property rights, including copyrights, patents, patent disclosures and inventions (whether patentable or not), trademarks, service marks, trade secrets, know-how, and other confidential information, trade dress, trade names, logos, corporate names and domain names, together with all of the goodwill associated therewith, derivative works and all other rights (collectively, "Intellectual Property Rights") in and to the Software, and all documents, work product and other materials that are delivered to you under this EULA shall be owned exclusively by Lime Technology. Lime Technology retains all rights, title and interest in and to the Software and in all related Intellectual Property Rights, including registrations, applications, renewals, and extensions of such rights. Lime Technology retains all rights not expressly granted to you.
8. Third-Party Software.  Any installation and/or use of any third-party software including add-ons, extensions, plugins, containers, virtual machine images, etc. is solely at your own risk. Lime Technology does not recommend or endorse any third-party software for any particular purpose and assumes no responsibility for its use.
9. Confidentiality. From time to time during the Term of this EULA, either party (as the "Disclosing Party") may disclose or make available to the other party (as the "Receiving Party"), non-public, proprietary, and confidential information of Disclosing Party that, if disclosed in writing or other tangible form is clearly labeled as "confidential," or if disclosed orally, is identified as confidential when disclosed, or would otherwise be reasonably deemed to be confidential under the circumstances surrounding disclosure ("Confidential Information"); provided, however, that Confidential Information does not include any information that: (a) is or becomes generally available to the public other than as a result of Receiving Party's breach of this section; (b) is or becomes available to the Receiving Party on a non-confidential basis from a third-party source, provided that such third party is not and was not prohibited from disclosing such Confidential Information; (c) was in Receiving Party's possession prior to Disclosing Party's disclosure hereunder; or (d) was or is independently developed by Receiving Party without using any Confidential Information. The Receiving Party shall: (x) protect and safeguard the confidentiality of the Disclosing Party's Confidential Information with at least the same degree of care as the Receiving Party would protect its own Confidential Information, but in no event with less than a commercially reasonable degree of care; (y) not use the Disclosing Party's Confidential Information, or permit it to be accessed or used, for any purpose other than to exercise its rights or perform its obligations under this EULA; and (z) not disclose any such Confidential Information to any person or entity, except to the Receiving Party's Group who need to know the Confidential Information to assist the Receiving Party, or act on its behalf, to exercise its rights or perform its obligations under this EULA. If the Receiving Party is required by applicable law or legal process to disclose any Confidential Information, it shall, prior to making such disclosure, use commercially reasonable efforts to notify Disclosing Party of such requirements to afford Disclosing Party the opportunity to seek, at Disclosing Party's sole cost and expense, a protective order or other remedy. For purposes of this section only, Receiving Party's Group shall mean the Receiving Party's affiliates and its or their employees, officers, directors, shareholders, partners, members, managers, agents, independent contractors, service providers, sublicensees, subcontractors, attorneys, accountants, and financial advisors.
10. Term; Termination. This EULA shall commence as of the date you purchase (or in the case of a Trial Version, the date you access) the Software and shall continue indefinitely unless sooner terminated by you or Lime Technology (the "Term"). Your rights under this EULA will terminate automatically without notice if you fail to comply with any term(s) of this EULA. In the event of termination of this EULA, you must destroy all copies of the Software and remove all copies of the Software from any computer(s) on which it is installed.
11. NO WARRANTY. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE SOFTWARE IS AT YOUR SOLE RISK AND THE SOFTWARE IS PROVIDED "AS IS" WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND SOFTWARE PROVIDER HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE SOFTWARE AND ANY SERVICES, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, QUIET ENJOYMENT, AND NON-INFRINGEMENT. LIME TECHNOLOGY DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN, OR SERVICES PERFORMED OR PROVIDED BY, THE SOFTWARE WILL MEET YOUR REQUIREMENTS, THAT THE OPERATION OF THE SOFTWARE OR SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS IN THE SOFTWARE OR SERVICES WILL BE CORRECTED. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY THE APPLICATION PROVIDER OR ITS AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO THE ABOVE EXCLUSION AND LIMITATIONS MAY NOT APPLY TO YOU.
12. Indemnification.  You hereby agree to indemnify, defend, and hold harmless Lime Technology, its affiliates, and its and their respective owners, directors, members, officers, and employees (together, the “Lime Tech Indemnitees”) from and against any and all claims, actions, demands, suits or proceedings (each a “Claim”), and the attorneys’ fees and court and investigative costs of Lime Tech Indemnitees, related to: (a) you engaging in a Prohibited Use; (b) your use of the Software; (c) your violation of applicable law; and (d) your infringement of a third party’s intellectual property or other rights. You will pay any settlement of and any damages finally awarded against any Lime Tech Indemnitees by a court of competent jurisdiction as a result of any such Claim so long as Lime Tech (i) gives you prompt written notice of the Claim, (ii) gives you sole control of the defense and settlement of the Claim (provided that you may not settle any Claim without Lime Technology’s prior written consent which will not be unreasonably withheld), and (iii) provides to you all reasonable assistance, at your request and expense.
13. Limitation of Liability. YOU ACKNOWLEDGE AND AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY ANY APPLICABLE LAW, THE DISCLAIMERS OF LIABILITY CONTAINED HEREIN APPLY TO ANY AND ALL DAMAGES OR INJURY WHATSOEVER CAUSED BY OR RELATED TO USE OF, OR INABILITY TO USE, THE SOFTWARE UNDER ANY CAUSE OR ACTION WHATSOEVER OF ANY JURISDICTION, INCLUDING, WITHOUT LIMITATION, ACTIONS FOR BREACH OF WARRANTY, BREACH OF CONTRACT OR TORT (INCLUDING NEGLIGENCE) AND THAT LIME TECHNOLOGY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING FOR LOSS OF PROFITS, GOODWILL OR DATA, IN ANY WAY WHATSOEVER ARISING OUT OF THE USE OF, OR INABILITY TO USE, THE SOFTWARE. THE ENTIRE LIABILITY OF LIME TECHNOLOGY AND ANY OF ITS AFFILIATES OR SUBSIDIARIES UNDER ANY PROVISION OF THIS EULA AND YOUR EXCLUSIVE REMEDY FOR ALL OF THE FOREGOING SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE SOFTWARE. THE FOREGOING LIMITATIONS, EXCLUSIONS, AND DISCLAIMERS SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EVEN IF ANY REMEDY FAILS ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES, THEREFORE, SOME OF THE ABOVE LIMITATIONS IN THE SECTION MAY NOT APPLY TO YOU.
14. General. This EULA is governed by the laws of the State of California, the U.S.A. without regard to conflict of law principles. The United Nations Convention for the International Sale of Goods shall not apply. This EULA is the entire agreement between you and Lime Technology regarding the subject matter herein and supersedes the terms of any purchase orders and any other communications or advertising with respect to the Software. If any provision of this EULA is held invalid, the remainder of this EULA shall continue in full force and effect. This EULA may be modified only by written agreement signed by authorized representatives of you and Lime Technology.
15. Force Majeure. No party shall be liable or responsible to the other party, or be deemed to have defaulted under or breached this EULA, for any failure or delay in fulfilling or performing any term of this EULA (except for any obligations of Customer to make payments to Lime Technology hereunder), when and to the extent such failure or delay is caused by or results from acts beyond the impacted party's ("Impacted Party") reasonable control, including, without limitation, the following force majeure events ("Force Majeure Event(s)"): (a) acts of God; (b) flood, fire, earthquake, or explosion; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest; (d) government order, law, or actions; (e) embargoes or blockades in effect on or after the date of this EULA; (f) national or regional emergency; (g) strikes, labor stoppages or slowdowns, or other industrial disturbances; (h) telecommunication breakdowns, power outages or shortages, lack of warehouse or storage space, inadequate transportation services, or inability or delay in obtaining supplies of adequate or suitable materials; and (i) other events beyond the reasonable control of the Impacted Party. The Impacted Party shall give notice within ten (10) days of the Force Majeure Event to the other party, stating the period of time the occurrence is expected to continue. The Impacted Party shall use diligent efforts to end the failure or delay and ensure the effects of such Force Majeure Event are minimized. The Impacted Party shall resume the performance of its obligations as soon as reasonably practicable after the removal of the cause. In the event that the Impacted Party's failure or delay remains uncured for a period of thirty (30) days following written notice given by it under this Section 12, either party may thereafter terminate this EULA upon immediate written notice.
16. Contact. If you have any questions about this EULA, or if you want to contact Lime Technology for any reason, please direct all correspondence to: [email protected].

LAST UPDATED: May 21, 2024

The Lime Technology, Inc. website, and all of its related web pages and locations (collectively referred to and taken together as the “Site”), provides information with respect to Lime Technology’s business, products and services (together with the Site, the “Services”). Therefore, the following “Terms of Service” between Lime Technology (also referred to as “Company” or “us”) and “you” govern your use of the Site, Materials (defined below) and the Services, and your participation in any contests, promotions, sweepstakes, events or programs offered through the Site (“Offerings”).

BY USING THIS SITE, YOU AGREE TO THESE TERMS OF SERVICE AND THE LIME TECHNOLOGY PRIVACY POLICY (THE “PRIVACY POLICY”). IF YOU DO NOT ACCEPT THESE TERMS OF SERVICE, YOU MAY NOT ACCESS OR USE THE SITE. MATERIALS, SERVICES AND INFORMATION INTENDED FOR USERS OF THE SITE ARE NOT FOR USE BY CHILDREN UNDER 13 YEARS OF AGE.

If you and Company have executed a written agreement governing your access to and use of the Services, then the terms of such signed agreement will control to the extent that services agreement conflicts with these Terms.

1. Copyright. The content of the Site and the Services, including all text, images, software, audio and video, links, as well as any such combination and/or compilation of the same (collectively referred to herein as “Materials”), is the property of Company and is protected by U.S. and international copyright laws. Neither the Site nor the Materials may be modified, reproduced, distributed, transmitted, publicly displayed, performed, or otherwise used, in whole or in part, without the prior written consent of Company. No use of Materials on this Site is allowed except as expressly stated herein. Some Materials may be copyrighted by Company’s suppliers, licensees and affiliates. Copyright law also applies to other companies’ advertisements or information presented on this Site.
2. Trademarks. Lime Technology, Lime Tech, Unraid, unraid.net and lime-technology.com (including the Company’s name, logos and Site name) are the trademarks of Company (collectively, the “Trademarks”), within the United States as well as in other countries. You may not display, make reference to or use the Trademarks, in any manner without prior written permission by Company. All other trademarks, service marks, product and service names and company names or logos that appear on the Site are the property of their respective owners. The use of Company Trademarks on any other website is not allowed. Company prohibits the use of Company Trademarks as a "hot" link on or to any other website unless establishment of such a link is approved in advance by Company. 
3. Age of Users. Services and information intended for users of the Site are not for use by children under 13 years of age. Parents and legal guardians may not agree to these Terms of Service on their children’s behalf. If Company becomes aware that a child under 13 has provided or attempted to provide Company with personal information, Company will use best efforts to remove the information permanently from our files. If you are between the age of 13 and 18 years old, you may use this Site but only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Service. If you are a parent or legal guardian agreeing to these Terms of Service for the benefit of a child between 13 and 18 years old, be advised that you are fully responsible for his or her use of this Site and any and all legal liability that he or she may incur.
4. Privacy. By using this Site, you signify your ongoing and continuing consent to the Privacy Policy. The Privacy Policy is incorporated into these Terms of Service (together, the “Agreement”). In the event of any inconsistency between the Terms of Service and the Privacy Policy, the Terms of Service shall prevail. Personal information that you supply to Company, and any information about your use of the Site that the Company obtains from you will be subject to the Privacy Policy. In addition, Company email addresses are provided solely for user queries relating to the Site. The capture of Company emails for use with unsolicited email is not permitted.
5. Illegal & Unpermitted Activities. This Site and its contents are solely for your own personal non-commercial use. You may not:
   1. Copy, transmit, publish, distribute, display or in any other way exploit the Site, Trademarks, Services and/or Materials at any time in any manner;
   2. Use the Site for any illegal, unauthorized or improper purpose;
   3. Use the Site in a way that violates any applicable law or these Terms of Service; 
   4. Use the Site to modify or create derivative works of the Trademarks, Materials or Services, or any of each of their respective components;
   5. Aggregate or collect any Materials to construct any kind of database;
   6. Use any robot, spider, scraper or other automated means to access the Site for any purpose without our express written permission;
   7. Take any action that imposes, or may impose in Company’s sole discretion, an unreasonable or disproportionately large load on our infrastructure;
   8. Use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or with any other person’s use of the Site; or
   9. Bypass any measures Company may use to prevent or restrict access to the Site, or otherwise attempt to gain unauthorized access to any portion or feature of the Site, by hacking, password “mining” or any other illegitimate means.
6. Unraid Community Rules. When you use the Site and access the Services, you have the option to access and engage with other users in our community forum(s) and/or within our 'UnraidOfficial' Discord server (collectively, the “Forums”).  If you elect to participate in the Forums, you acknowledge and agree to abide by the below guidelines (collectively, the “Community Rules”):
   1. Be respectful. Respect your fellow users by keeping your tone positive and your comments constructive and courteous. Respect people’s time and attention by providing complete information about your question or problem, including product name, model numbers and/or server diagnostics if possible.
   2. Be relevant. Make sure your contributions are relevant to this forum and to the specific category or board where you post. If you have a new question, start a new thread rather than interrupting an ongoing conversation. 
   3. Remember this is mostly user-generated content. You'll find plenty of good advice here, but remember that your situation, configuration, or use case may vary from that of the individual sharing a solution. Some advice you find here may even be wrong. Apply the same good judgment here that you would apply to information anywhere on the Internet.
   4. The posted messages express the author's views, not necessarily the views of this forum, the moderators, or Lime Technology staff. As the forum administrators and Lime Technology staff can’t actively monitor all posted messages, they are not responsible for the content posted by users and do not warrant the accuracy, completeness, or usefulness of any information presented.
   5. Think before you post: You may not use, or allow others to use, your registration membership to post or transmit the following:
      1. Content which is defamatory, abusive, vulgar, hateful, harassing, obscene, profane, sexually oriented, threatening, invasive of a person’s privacy, adult material, or otherwise in violation of any International, US or State level laws is expressly prohibited.  This includes text, information, images, videos, signatures, and avatars. This also includes:
         1. "Rants", "slams", or legal threats against Lime Technology, another company or any person.
         2. Hyperlinks that lead to sites that violate any of the forum rules.
         3. Any copyrighted material unless you own the copyright or have written consent from the owner of the copyrighted material.
         4. Spam, advertisements, chain letters, pyramid schemes, and solicitations are prohibited. (Note: we have an Unraid Marketplace Board that includes a Good Deals section and a Buy, Sell, Trade section, and they have their own rules.)
   6. You remain solely responsible for the content of your posted messages. Furthermore, you agree to indemnify and hold harmless the owners of this forum, any related websites to this forum, its staff, and its subsidiaries. The owner of this forum also reserves the right to reveal your identity (or any other related information collected on this service) in case of a formal complaint or legal action arising from any situation caused by your use of this forum.
   7. We appoint volunteer moderators to help us manage our Forums and the activity within them (“Moderators”). Moderators are not paid by us and are not affiliated with Lime Tech in any way. Nothing in these Terms of Service will in any way be construed to constitute a Moderator as an agent, employee or representative of Lime Tech. Each Moderator will indemnify and hold Lime Tech harmless against any claims that may arise in connection with the acts or omissions of such Moderator, and you agree and acknowledge that Lime Tech is not liable for any claims related to or arising out of Moderators’ acts or omissions. You hereby release and forever discharge Lime Tech, its affiliates, employees, agents and successors from any and all claims, demands, liabilities, damages, actions, causes of action or suits of any kind or nature whatsoever, which you now have or may hereafter have, known or unknown, arising out of or in any way relating to the acts and omissions of Moderators, any activity occurring on the Forums, or your engagement or participation within the Forums (the “Release”).  This Release shall not be in any way construed as an admission by either party that it has acted wrongfully with respect to any party of person, or that it admits liability or responsibility at any time for any purpose, or that either party has any rights whatsoever against the other party.
7. Links; Offerings. For your convenience only, Company has provided links within the Site to other websites operated by third parties. Company exhibits no control over such third-party websites and Company is not responsible for their content or the privacy practices thereof. Company makes no representations or warranties and accept no responsibility for the quality, content, nature or reliability of any third-party web site or service accessible by hyperlink from the Site. Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through this Site, are solely between you and such advertiser. This includes payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings. You agree that Company will not be responsible or liable for any loss or damage incurred as the result of any such dealings.
   
   If you elect to participate in or access any Offerings, you may be required to accept other terms with third parties related to those Offerings. Third party Offerings may be governed by separate rules that may contain certain eligibility requirements, such as restrictions to age and geographic location. You are solely responsible for understanding and complying with all rules associated with third party Offerings. Company exhibits no control over third-party Offerings and Company is not responsible for their practices. Company makes no representations or warranties and accepts no responsibility for the Offerings operated by third parties, and your participation in such Offerings is between you and such third party. This includes payment and delivery, returns, and refunds, of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings.  If such Offerings are provided by Company, then your participation is governed by these Terms of Service.
8. Indemnification. You agree to defend, indemnify, and hold harmless Company from all liabilities, claims, and expenses, including attorney’s fees, that arise from any claim or demand, made by any third party due to or arising out of your use of the Site and for any violation of these Terms of Service. Company reserves the right, at Company’s expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with Company in asserting any available defenses.
9. Disclaimer of Warranties. THE SITE, MATERIALS AND SERVICES (TOGETHER, THE “COMPANY ASSETS”) ARE PROVIDED BY COMPANY ON AN “AS IS” AND “AS AVAILABLE” BASIS. COMPANY MAKES NO WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, AS TO THE COMPANY ASSETS OR THE OPERATION OF THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THE COMPANY ASSETS AND THE SITE ARE AT YOUR SOLE RISK AND RESPONSIBILITY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. COMPANY DOES NOT REPRESENT OR WARRANT THAT THE COMPANY ASSETS ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, SUBJECT TO CORRECTION, OR ERROR-FREE OR THAT THE COMPANY ASSETS, INCLUDING ITS SERVERS, ARE FREE OF ANY HARMFUL COMPONENTS. BECAUSE SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
10. Limitation of Liability. IN NO EVENT WILL COMPANY BE LIABLE TO YOU, OR TO ANY PARTY CLAIMING THROUGH YOU, FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH OR ARISING OUT OF THE FURNISHING, PERFORMANCE, OR USE OF THE COMPANY ASSETS OR ANY BREACH BY THE COMPANY OF THE AGREEMENT. COMPANY’S MAXIMUM AGGREGATE LIABILITY FOR DAMAGES OR LOSS, HOWSOEVER ARISING OR CAUSED, SHALL IN NO EVENT BE GREATER THAN TWENTY-FIVE UNITED STATES DOLLARS ($25.00). BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
11. Changes to Site. Company reserves the right, in its sole discretion, of which Company may choose to do at any time and from time to time, to modify or discontinue, whether temporarily or permanently, the Site, or the content thereof, with or without notice. Company reserves the right to interrupt the operation of the Site, or any portion of the Site, as necessary to perform routine or non-routine maintenance, error correction, or other changes. You agree that Company will not be liable to you or to any third party for any modification, suspension, or discontinuance of the Site.
12. Changes to Terms of Service. Company reserves the right, in its sole discretion, to change or modify the Terms of Service, whether in whole or in part, without notice. If Company changes the Terms of Service, Company will post such new terms on the Site and any such changes or modifications will become effective upon posting. Your access to and use of the Site, following the posting of any such changes or modifications, will constitute your acceptance of the Terms of Service as revised.
13. Applicable Law, Jurisdiction and Claims. THIS TERMS OF SERVICE IS MADE UNDER, AND WILL BE CONSTRUED ACCORDING TO, THE LAWS OF THE STATE OF CALIFORNIA, U.S.A. The parties agree that the Uniform Computer Information Transaction Act (or any statutory implementation of it) and the United Nations Convention on the International Sale of Goods will not apply with respect to this Agreement or the parties’ relationship. Subject to the last sentence of this section, any claim, dispute or controversy arising out of or relating to this Agreement shall be resolved by arbitration in accordance with the provisions of the commercial or business rules of the American Arbitration Association. The arbitration shall be held in San Diego, CA. Notwithstanding the foregoing, a party may seek preliminary judicial relief (such as a preliminary injunction) from the state and federal courts located in San Diego, CA, if in its judgment, such action is necessary to avoid irreparable damage, and such courts shall have exclusive jurisdiction and venue over all matters relating to such preliminary relief.
14. Termination. Company reserves the right to terminate your use of this Site, including the right to remove any information provided to Company by you or posted to the Site, in the event that you violate the Terms of Service, any rules or guidelines posted on this Site, any applicable federal, state or local laws, or for any other reason that Company shall determine in its sole discretion. You understand that any termination of your account, by you or Company, may involve the permanent deletion of your data and/or information.
15. Force Majeure. Company is not responsible for damages, delays, or failures in performance resulting from acts or occurrences beyond its reasonable control, including, without limitation: fire, lightning, explosion, power surge or failure, water, acts of God, war, revolution, civil commotion or acts of civil or military authorities or public enemies; any law, order, regulation, ordinance, or requirement of any government or legal body or any representative of any such government or legal body; any labor unrest, including without limitation, strikes, slowdowns, picketing, or boycotts; or inability to secure raw materials, transportation facilities, fuel or energy shortages, or acts or omissions of other common carriers.
16. Copyright Complaints. Company respects your intellectual property rights as well as the rights of other third parties. If you believe that your work has been copied in a way on the Site that constitutes copyright infringement, please e-mail [email protected].
17. Notice. You agree that Company may provide notice to you and other information concerning this Site electronically, including any notice to any email address supplied by you.
18. General Provisions. You agree to comply with all applicable laws and regulations. The terms and conditions set forth herein constitute the entire agreement between you and Company with respect to the use of the Site. The waiver by one party of any default of the other party shall not waive subsequent defaults of the same or different kind. If for any reason a court of competent jurisdiction finds any provision of this Terms of Service, or portion thereof, to be unenforceable, that provision of the agreement will be enforced to the maximum extent permissible so as to effect the intent of the parties, and the remainder of this Terms of Service will continue in full force and effect.