Policies

Like you, we like to shop on the Internet without worrying about our private information being used for purposes we didn’t intend. We only collect the minimum information needed to do business with you, provide better security, and collect feedback to improve our products and services. Here are the ways in which we collect information:

  • When you use our website.
  • When you register a USB flash device.
  • When you purchase products or services from us.
  • When using the feedback system built into our products.
  • When you use online update services.
  • When you provide your e-mail address to us.

Website

  • We make use of Google Analytics to track non-personally identifying information.
  • When purchasing products or services, our shopping cart requires use of cookies to store cart contents or appointment details.
  • Any information you post in our forum or the wiki is public information and may be recorded, archived, and republished by anyone. The Unraid Server Community forum has additional terms of use.

Flash Device Registrations

  • For all registrations, we log the GUID of the USB flash device used for the OS installation and the e-mail address you provide.
  • Trial registrations require your server to have internet access. Following server boot, Unraid OS Trial will contact the Lime Technology key server in order to validate. The information transferred consists of your USB flash boot device GUID and the version of Unraid OS currently running.

Purchases

  • Information such as your name, e-mail address, billing address, and payment details will be requested when purchasing products or services.
  • For payment processing, we use Stripe and Paypal. We have limited access to the credit card information that you supply when charging your purchase and rely on Stripe and Paypal to protect that information. Credit card information is never stored directly by Lime Technology.
  • When purchasing a key, the process is initiated by clicking a “Buy” button in the Unraid OS webGUI. This button causes a redirect of a page on our website to open in a new tab/window in your browser. All interaction with a shopping cart and the checkout process occurs using “https” between your browser and the shopping cart The Unraid server itself is not involved in transmitting your payment information in any way.
  • All purchases are final. No refunds. We highly recommend you try our product for free first before purchasing to make sure it meets your personal needs.
  • When purchasing a license key, Please do not use a comcast.net email address.

Feedback system

  • By using the Feedback button in the Unraid webGui, users can respond to our online poll, request new features, report bugs, and provide comments directly to Lime Technology.
  • When using any of these methods, we log the USB flash boot device GUID and the e-mail address you optionally provide.
  • Diagnostics data is automatically included when submitting a bug report. You can optionally choose to anonymize this data when submitting it to us.

Online Update

  • Use of the Check for Updates button on the Unraid OS webGui Plugins page requires internet access in order to determine if updates are available.

E-mail

  • We do not and will not sell, give or share our customers’ names and contact info to any other vendor or any bulk mailing service.
  • We do not send unsolicited e-mail to anyone, nor do we authorize anyone else to do so on our behalf. Exception: we may send email notifications of critical security updates.

Charges

All credit card orders will be charged at the time of order. For international orders, the preferred method of payment is PayPal. Customer is responsible for any customs, duties, or VAT.

Sales Tax

California residents: applicable sales tax will be added to all orders except downloaded Registration Keys, which are currently exempt from California sales tax.

Key Replacements

Lime Technology offers the original purchaser (and only the original purchaser) of an Unraid Server OS Registration Key the right to replace their original Unraid Server OS registration key and to work on a new USB flash device at any time after the initial purchase. A replacement key may be replaced for another replacement key after 12 months. Should another replacement key be required within that 12 month period, send an e-mail to support@lime-technology.com to discuss your options.

Once a registration key is transferred to a new USB flash GUID, the previous USB flash GUID becomes permanently blacklisted from use with key registration. Once a USB flash GUID is blacklisted, the action cannot be reversed.

No Key Transfers

Lime Technology does not support the transfer of an Unraid Server OS Registration Key to a 3rd party for any reason whatsoever.

Services Terms

English-speaking only: At this time, experts only communicate in the English language.

Cancellation or rescheduling: If you need to cancel a scheduled appointment, you can do so online up to 24 hours prior to the appointment. If less than 24 hours prior to the appointment, you can e-mail services@lime-technology.com with your information and whether you need to reschedule or cancel.

No show penalty: If you do not respond to our attempts to contact you at the time of the appointment and you did not cancel or reschedule the appointment, you will be charged in full for the appointment. Just give us a heads up, ok?

Remote assistance requirements: In order to provide the most efficient use of time, the expert will want to be able to:

  • Communicate with you using voice or text
  • Get remote control of a computer that has access to your server
  • Maintain a quality connection with you for the duration of the session

The expert will provide instructions in advance of your scheduled session as to what remote assistance method will be utilized and what is required.

The expert may also need to download and/or install additional software on your remote assistance computer. The expert will inform you if this is required, explain its purpose, and get your verbal consent before doing so. However if consent is not provided, the session may not be able to proceed.

If your Internet connection isn’t strong enough to support audio or if you don’t have a headset, a phone-based option may be provided through logmein. If a remote control session is unable to be sustained due to bad network conditions or other factors, the session may need to be rescheduled or cancelled.

Remote BIOS configuration assistance: If you need assistance with motherboard BIOS configuration, you will need to have a monitor and keyboard attached to your server prior to the start of the session. You will also need to provide the exact motherboard model number so that the manual can be looked up online for guidance on what settings to configure. If your motherboard features support for IPMI, remote assistance for BIOS configuration can be even easier.

Performance-related troubleshooting: If troubleshooting a performance-centric issue is a part of your session, new hardware may be recommended to solve the issue. Not all performance issues can be resolved with software configuration alone.

Loss of data: You certify that you will indemnify and hold harmless the expert and Lime Technology, Inc. for any and all data or software that may be lost or erased, as well as for any consequence of the erasure or loss of that data or software. Although we will take every precaution to preserve all data and software on the computer, you acknowledge that occasionally erasure or loss of data or software will occur and the operating system may be compromised and rendered unusable.

Session length / multiple sessions: The session will be ended after the user is completely satisfied or after the time scheduled has ended; whichever comes first. At the beginning of your session, the expert will review your needs and if necessary, you will be given the option to purchase additional service sessions, reduce your requirements, or cancel the session, without penalty.

Satisfaction guarantee: If for any reason you are unsatisfied with the results of your session, contact us at services@lime-technology.com and let us know. We will make it right.

Warranty

Lime Technology, Inc., hardware products come with a one-year limited warranty from the date the product was purchased. This warranty is not transferable and is only granted to the original purchaser of the product. This warranty does not include software, hard drives, or any third party products including software and hardware included with the warranted product. In the event of a defect, Lime Technology will remedy the problem by repair or replacement, as deemed necessary, provided that the unit has not been subjected to misuse, abuse, or non-Lime Technology authorized alteration, modification, repair or installation.

The conditions not covered by warranty may include but not be limited to damage caused by accident, misuse, abuse, failure to follow instructions given in accompanying documentation, use of non-Lime Technology supplied or approved replaceable components, exposure of media to strong magnetic fields, exposure to extreme environments such as temperature, humidity, shock, vibration and power surges.

Under no circumstances shall Lime Technology be liable for any damages, including lost profits, savings or other incidental or consequential damages from use or misuse of Lime Technology products. In no way shall Lime Technology’s liability exceed the price paid for the product from any damages resulting from the use of the product, its software components or its documentation.

In order to have the malfunctioning unit repaired or replaced, the Customer must contact Lime Technology for repair authorization within the warranty period. The Customer must be able to provide a proof of purchase including the date of purchase. The Customer must agree that if the unit is found not to be eligible for warranty service due to any misuse defined in this warranty, the Customer may be charged for repair or replacement of the unit. The Customer must agree that replacement unit may not be a brand new unit, though the condition of the replacement unit may equal or exceed the original purchased unit.

Returns

Any customer not satisfied with any hardware product they purchased may return it to Lime Technology within 30 days of shipment. All returns are subject to a 15% restocking fee. Shipping costs are non-refundable. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping charges and all risk of loss for the returned product during shipment. All returned products must be 100% complete, in new condition and free from any wear or damage to any components. Returns must be made in the original shipping container and packaging. If any component is missing or damaged, Lime Technology may choose to impose additional charges against the Customer for replacement of the missing or damaged component.

Please note there are no returns for Registration Key files.

End User License Agreement for Lime Technology Software Product

AUGUST 26, 2005. Revised: JUNE 11, 2008; DECEMBER 1, 2013; JUNE 1, 2014; SEPTEMBER 25, 2014; FEBRUARY 10, 2015; JULY 7, 2016; SEPTEMBER 12, 2018; DECEMBER 29, 2021

This End User License Agreement ("EULA") is a contract between you (either an individual or an entity) and Lime Technology, Inc. ("Lime Technology"), which governs your use of the Lime Technology Unraid(tm) Operating System software. Read the terms of this EULA carefully. By installing, copying or otherwise using the software (as defined below), you agree to be bound by the terms of this EULA. If you do not agree with the terms of this EULA, you are not permitted to install, copy or use the software.

DEFINITIONS

"Software" means this Lime Technology Unraid Operating System software package, including the software product Unraid System Management Utility (emhttp and webGui), the User Share File System (shfs), and various Open Source Software components, as well as associated media, printed materials and online or electronic documentation.

"Open Source Software" means various open-source software components, including, without limitation, Linux, Samba, Netatalk, DHCP, and GlibC licensed under the terms of applicable open source license agreements included in the materials relating to such software.

OPEN-SOURCE SOFTWARE

The Open Source Software is composed of individual software components, each of which has its own copyright and its own applicable license conditions. You must review the licenses within the individual packages to understand your rights under them. Copyrights to the Open Source Software are held by the copyright holders indicated in the notices in the corresponding source files or in other materials accompanying the software package.

LIMITED LICENSE

Lime Technology grants you a limited, revocable, non-exclusive, non-transferable license to install and use the Software for your own personal or internal business use. If Lime Technology provides an upgrade or updates to the Software previously licensed to you, the terms of this EULA shall continue to apply to such upgraded or updated version.

RESTRICTIONS

You may not copy the Software except for a reasonable number of machine-readable copies of the Software for backup or archival purposes. You may not remove any titles, trademarks or trade names, copyright notices, legends, or other proprietary markings on the Software. You may not resell or otherwise transfer or share the Software. You may not reverse engineer, decompile, or disassemble the Software. You may not use the Software for any illegal or unauthorized purpose.

PROPRIETARY RIGHTS RESERVED BY LIME TECHNOLOGY

Lime Technology retains all rights, titles, and interest in and to the Software and in all related copyrights, trade secrets, patents, trademarks, and any other intellectual and industrial property and proprietary rights, including registrations, applications, renewals, and extensions of such rights. Lime Technology retains all rights not expressly granted to you.

TRIAL VERSION

"Trial Version" means a version of the Software to be used only to review, demonstrate and evaluate the Software for a limited time period. Use of the software Trial Version requires you to obtain a Trial registration key from Lime Technology. Trial keys sent via email require you to agree to supply a valid email address in order to receive the key. You may only register one Trial key per server.

Even though a license fee is not paid for the use of Trial Version software, it does not mean that there are no conditions for using such software. By installing, copying, or otherwise using the Software You agree to be bound by the terms of this EULA. If You do not agree to the terms of this EULA, do not install or use the Software.

TERMINATION

The license is effective until terminated by you or Lime Technology. Your rights under this license will terminate automatically without notice if you fail to comply with any term(s) of this license. In the event of termination, you must destroy all copies of the Software and remove all copies of the Software from any computer(s) on which it is installed.

INSTALLATION OF THIRD-PARTY SOFTWARE

Any installation and/or use of any third-party software, including Add-ons, Extensions, Plugins, Containers, Virtual Machine Images, etc. IS SOLEY AT YOUR OWN RISK. Lime Technology does not recommend or endorse any third-party software for any particular purpose and shall assume no responsibility for its use.

NO WARRANTY

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE SOFTWARE IS AT YOUR SOLE RISK AND THE SOFTWARE IS PROVIDED "AS IS" WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND SOFTWARE PROVIDER HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE SOFTWARE AND ANY SERVICES, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, QUIET ENJOYMENT, AND NON-INFRINGEMENT. LIME TECHNOLOGY DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN, OR SERVICES PERFORMED OR PROVIDED BY, THE SOFTWARE WILL MEET YOUR REQUIREMENTS, THAT THE OPERATION OF THE SOFTWARE OR SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS IN THE SOFTWARE OR SERVICES WILL BE CORRECTED. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY THE APPLICATION PROVIDER OR ITS AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO THE ABOVE EXCLUSION AND LIMITATIONS MAY NOT APPLY TO YOU.

LIMITATION OF LIABILITY

YOU ACKNOWLEDGE AND AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY ANY APPLICABLE LAW, THE DISCLAIMERS OF LIABILITY CONTAINED HEREIN APPLY TO ANY AND ALL DAMAGES OR INJURY WHATSOEVER CAUSED BY OR RELATED TO USE OF, OR INABILITY TO USE, THE SOFTWARE UNDER ANY CAUSE OR ACTION WHATSOEVER OF ANY JURISDICTION, INCLUDING, WITHOUT LIMITATION, ACTIONS FOR BREACH OF WARRANTY, BREACH OF CONTRACT OR TORT (INCLUDING NEGLIGENCE) AND THAT LIME TECHNOLOGY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING FOR LOSS OF PROFITS, GOODWILL OR DATA, IN ANY WAY WHATSOEVER ARISING OUT OF THE USE OF, OR INABILITY TO USE, THE SOFTWARE. THE ENTIRE LIABILITY OF LIME TECHNOLOGY AND ANY OF ITS AFFILIATES OR SUBSIDIARIES UNDER ANY PROVISION OF THIS EULA AND YOUR EXCLUSIVE REMEDY FOR ALL OF THE FOREGOING SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE SOFTWARE. THE FOREGOING LIMITATIONS, EXCLUSIONS, AND DISCLAIMERS SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EVEN IF ANY REMEDY FAILS ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES, THEREFORE, SOME OF THE ABOVE LIMITATIONS IN THE SECTION MAY NOT APPLY TO YOU.

GENERAL

This EULA is governed by the laws of the State of California, the U.S.A. without regard to conflict of law principles. The United Nations Convention for the International Sale of Goods shall not apply. This EULA is the entire agreement between You and Lime Technology regarding the subject matter herein and supersedes the terms of any purchase orders and any other communications or advertising with respect to the Software. If any provision of this EULA is held invalid, the remainder of this EULA shall continue in full force and effect. This EULA may be modified only by written agreement signed by authorized representatives of you and Lime Technology.

CONTACT INFORMATION

If you have any questions about this EULA, or if you want to contact Lime Technology for any reason, please direct all correspondence to:

general@support.unraid.net

Unraid is a registered trademark (#4,406,621) of Lime Technology, Inc.