Just like you, we like to shop on the Internet without worrying about our private information being used for purposes we didn't intend.
We only collect the minimum information needed to do business with you, provide better security, and collect feedback to improve our products and services. Here is when we collect information:
- When you use our website.
- When you register a USB flash device.
- When you purchase products or services from us.
- When using the feedback system built into our products.
- When you use online update services.
- When you provide your email address to us.
Website
- We make use of GA4 to track non-personally identifying information to better understand how our customers interact with our website across different devices and platforms, such as desktop, mobile, and tablet.
- Our shopping cart requires cookies to store cart contents or appointment details when purchasing products or services.
- Any information you post in our forum or the wiki is public and may be recorded, archived, and republished by anyone. The Unraid Community forum has additional terms of use and community guidelines.
Flash Device Registrations
- For all registrations, we log the GUID of the USB flash device used for the OS installation and your email address.
- Trial registrations require your server to have internet access. Following server boot, Unraid OS Trials will contact a Lime Technology server to validate the trial. The information transferred consists of your USB flash boot device GUID, the version of Unraid OS currently running, and email (optional).
Purchases
- Information such as your name, email address, billing address, and payment details will be requested when purchasing products or services.
- For payment processing, we use Stripe and Paypal. We have limited access to the credit card information you supply when charging your purchase and rely on Stripe and Paypal to protect that information. Credit card information is never stored directly by Lime Technology.
- When purchasing a license, the process is initiated by clicking a "Buy" button in the Unraid OS webGUI or our website. This button causes a redirect of a page on our website to open in a new tab/window in your browser. All interaction with a shopping cart and the checkout process occurs using "https" between your browser and the shopping cart. The Unraid server is not involved in transmitting your payment information in any way.
- All purchases are final. No refunds. We recommend you try our product for free before purchasing to ensure it meets your personal needs and use case.
Feedback system
- By using the Feedback button in the Unraid webGui, users can request new features, report bugs, and provide comments directly to Lime Technology.
- When using any of these methods, we log the USB flash boot device GUID and the email address you optionally provide.
- Diagnostics data is automatically included when submitting a bug report. You can optionally choose to anonymize this data when submitting it to us.
Online Update / Update OS Tool
- Use of the Check for Updates button on the Unraid OS webGui Plugins page requires internet access in order to determine if updates are available.
- When the redesigned Update OS tool redirects the user to https://account.unraid.net/server/update-os, a client side application, we provide certain server details to the Unraid.net Account app via a callback parameter. This means that server details on the Account app have not been sent to any external cloud-based server. The data is referenced via the callback initialization from your server but stays within your local browser. Only a subset of the data is transferred to any external server with additional user based actions, detailed below.
Similar callback events are also used for other actions, such as starting a trial, extending a trial, recovering a lost license key, or any other license key-related action. The same mechanism is also used for Unraid Connect plugin user actions like signing in to their server with Unraid Connect and other similar actions. - These are all of the events where server data is sent/stored on Lime Technology's servers:
Start / Extend Trial
- The server’s flash GUID, OS version and Auth token
Recover License Key
- The server’s flash GUID and Auth token
Replace License Key
- The server’s flash GUID, encoded license keyfile and Auth token
Update OS checking for updates uses the following
- The server’s encoded license keyfile, OS version and branch, registration expiration date (if applicable) and Auth token
Unraid Connect – Sign In/Out
- The server’s server description, USB GUID, encoded license keyfile, server name and connect plugin version is sent.
Troubleshoot Request Form
- The biggest exception to all of the above is the Troubleshooting Request Form. When a user submits this form, the following data is passed by the Unraid server and included with the support ticket created so that our support staff can more quickly and accurately diagnose server issues: apiVersion, caseModel, connectPluginVersion, description, expireTime, flashProduct, flashVendor, guid, inIframe, keyfile, lanIp, name, osVersion, osVersionBranch, registered, regGuid, regExp, regTy, regUpdatesExpired, site, state, wanFQDN
Note: The “auth token” above refers to a token issued by AWS Cognito (our single-sign-on provider). Any event that contains this token implies that sign-in is necessary.
For most of these events, the user must confirm the action before the data is sent. The only exception is the Update OS page, which sends the data when the user lands on the page.
Email
- We do not sell, give or share our customers' names and contact info with any other vendor or bulk mailing service.
- We do not send unsolicited emails to anyone or authorize anyone else to do so on our behalf. Exception: we may send email notifications of critical security updates.
Charges
All credit card orders will be charged at the time of order. The customer is responsible for any customs, duties, or VAT.
Sales Tax
California residents: applicable sales tax will be added to all orders except downloaded Registration Keys, which are currently exempt from California sales tax.
License Key Replacements
Lime Technology offers the original purchaser (and only the original purchaser) of an Unraid OS license the right to replace their Unraid OS license and to transfer their license onto a new USB flash device at any time after the initial purchase. A replacement key may be replaced for another replacement key after 12 months.
Please open a support ticket if another replacement key is required within those 12 months.
Once a license is transferred to a new USB flash GUID, the previous USB flash GUID becomes permanently blacklisted from use and cannot be used with Unraid going forward. Once a USB flash GUID is blacklisted, the action cannot be reversed.
No License Transfers
Lime Technology does not support the transfer of Unraid OS licenses to a 3rd party for any reason whatsoever. If you are an OEM partner or buying for a third party, please select the OEM toggle at checkout.
Services Terms
English-speaking only: At this time, Unraid support experts only communicate in the English language.
Cancellation or rescheduling: If you need to cancel a scheduled appointment, you can do so online up to 24 hours before the appointment. If less than 24 hours before the appointment, you can email [email protected] with your information and whether you need to reschedule or cancel.
No-show penalty: If you do not respond to our attempts to contact you at the time of the appointment and do not cancel or reschedule the appointment, you will be charged in full.
Remote assistance requirements: To provide the most efficient use of time, Unraid service experts will need to be able to:
- Communicate with you using voice, text, and/or video.
- Get remote control of a computer that has access to your server.
- Maintain a quality connection with you for the duration of the support session.
Unraid support experts will provide instructions before your scheduled session on what remote assistance method will be utilized and what is required.
Unraid support experts may also need to download and/or install additional software on your remote assistance computer. The expert will inform you if this is required, explain its purpose, and get your verbal consent before doing so. However, if consent is not provided, the session may not be able to proceed.
If a remote control session cannot be sustained due to bad network conditions or other factors, the session may need to be rescheduled or canceled.
Remote BIOS configuration assistance: If you need assistance with motherboard BIOS configuration, you will need to have a monitor and keyboard attached to your server before the start of the session. You will also need to provide the exact motherboard model number so the manual can be looked up online for guidance on what settings to configure. If your motherboard features support for IPMI, this will help with remote assistance for BIOS configuration.
Performance-related troubleshooting: If a performance-centric issue is a part of your session, new hardware may be recommended to solve the issue. Not all performance issues can be resolved with software configuration alone.
Loss of data: You certify that you will indemnify and hold harmless the expert and Lime Technology, Inc. for any and all data or software that may be lost or erased, as well as for any consequence of the erasure or loss of that data or software. Although we will take every precaution to preserve all data and software on the computer, you acknowledge that occasionally erasure or loss of data or software will occur, and the operating system may be compromised and rendered unusable.
Session length / multiple sessions: The session will be ended after the user is completely satisfied or after the time scheduled has ended, whichever comes first. At the beginning of your session, the expert will review your needs. If necessary, you can purchase additional service sessions if necessary.
Returns
Please note there are no returns for Unraid OS Licenses.
Please download a free trial to ensure Unraid OS is right for your particular use case and hardware!
End User License Agreement for Lime Technology Software Product
AUGUST 26, 2005. Revised: JUNE 11, 2008; DECEMBER 1, 2013; JUNE 1, 2014; SEPTEMBER 25, 2014; FEBRUARY 10, 2015; JULY 7, 2016; SEPTEMBER 12, 2018; DECEMBER 29, 2021
This End User License Agreement ("EULA") is a contract between you (either an individual or an entity) and Lime Technology, Inc. ("Lime Technology"), which governs your use of the Lime Technology Unraid(tm) Operating System software. Read the terms of this EULA carefully. By installing, copying or otherwise using the software (as defined below), you agree to be bound by the terms of this EULA. If you do not agree with the terms of this EULA, you are not permitted to install, copy or use the software.
DEFINITIONS
"Software" means this Lime Technology Unraid Operating System software package, including the software product Unraid System Management Utility (emhttp and webGui), the User Share File System (shfs), and various Open Source Software components, as well as associated media, printed materials and online or electronic documentation.
"Open Source Software" means various open-source software components, including, without limitation, Linux, Samba, Netatalk, DHCP, and GlibC licensed under the terms of applicable open source license agreements included in the materials relating to such software.
OPEN-SOURCE SOFTWARE
The Open Source Software is composed of individual software components, each of which has its own copyright and its own applicable license conditions. You must review the licenses within the individual packages to understand your rights under them. Copyrights to the Open Source Software are held by the copyright holders indicated in the notices in the corresponding source files or in other materials accompanying the software package.
LIMITED LICENSE
Lime Technology grants you a limited, revocable, non-exclusive, non-transferable license to install and use the Software for your own personal or internal business use. If Lime Technology provides an upgrade or updates to the Software previously licensed to you, the terms of this EULA shall continue to apply to such upgraded or updated version.
RESTRICTIONS
You may not copy the Software except for a reasonable number of machine-readable copies of the Software for backup or archival purposes. You may not remove any titles, trademarks or trade names, copyright notices, legends, or other proprietary markings on the Software. You may not resell or otherwise transfer or share the Software. You may not reverse engineer, decompile, or disassemble the Software. You may not use the Software for any illegal or unauthorized purpose.
PROPRIETARY RIGHTS RESERVED BY LIME TECHNOLOGY
Lime Technology retains all rights, titles, and interest in and to the Software and in all related copyrights, trade secrets, patents, trademarks, and any other intellectual and industrial property and proprietary rights, including registrations, applications, renewals, and extensions of such rights. Lime Technology retains all rights not expressly granted to you.
TRIAL VERSION
"Trial Version" means a version of the Software to be used only to review, demonstrate and evaluate the Software for a limited time period. Use of the software Trial Version requires you to obtain a Trial registration key from Lime Technology. Trial keys sent via email require you to agree to supply a valid email address in order to receive the key. You may only register one Trial key per server.
Even though a license fee is not paid for the use of Trial Version software, it does not mean that there are no conditions for using such software. By installing, copying, or otherwise using the Software You agree to be bound by the terms of this EULA. If You do not agree to the terms of this EULA, do not install or use the Software.
TERMINATION
The license is effective until terminated by you or Lime Technology. Your rights under this license will terminate automatically without notice if you fail to comply with any term(s) of this license. In the event of termination, you must destroy all copies of the Software and remove all copies of the Software from any computer(s) on which it is installed.
INSTALLATION OF THIRD-PARTY SOFTWARE
Any installation and/or use of any third-party software, including Add-ons, Extensions, Plugins, Containers, Virtual Machine Images, etc. IS SOLEY AT YOUR OWN RISK. Lime Technology does not recommend or endorse any third-party software for any particular purpose and shall assume no responsibility for its use.
NO WARRANTY
YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE SOFTWARE IS AT YOUR SOLE RISK AND THE SOFTWARE IS PROVIDED "AS IS" WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND SOFTWARE PROVIDER HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE SOFTWARE AND ANY SERVICES, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, QUIET ENJOYMENT, AND NON-INFRINGEMENT. LIME TECHNOLOGY DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN, OR SERVICES PERFORMED OR PROVIDED BY, THE SOFTWARE WILL MEET YOUR REQUIREMENTS, THAT THE OPERATION OF THE SOFTWARE OR SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS IN THE SOFTWARE OR SERVICES WILL BE CORRECTED. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY THE APPLICATION PROVIDER OR ITS AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO THE ABOVE EXCLUSION AND LIMITATIONS MAY NOT APPLY TO YOU.
LIMITATION OF LIABILITY
YOU ACKNOWLEDGE AND AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY ANY APPLICABLE LAW, THE DISCLAIMERS OF LIABILITY CONTAINED HEREIN APPLY TO ANY AND ALL DAMAGES OR INJURY WHATSOEVER CAUSED BY OR RELATED TO USE OF, OR INABILITY TO USE, THE SOFTWARE UNDER ANY CAUSE OR ACTION WHATSOEVER OF ANY JURISDICTION, INCLUDING, WITHOUT LIMITATION, ACTIONS FOR BREACH OF WARRANTY, BREACH OF CONTRACT OR TORT (INCLUDING NEGLIGENCE) AND THAT LIME TECHNOLOGY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING FOR LOSS OF PROFITS, GOODWILL OR DATA, IN ANY WAY WHATSOEVER ARISING OUT OF THE USE OF, OR INABILITY TO USE, THE SOFTWARE. THE ENTIRE LIABILITY OF LIME TECHNOLOGY AND ANY OF ITS AFFILIATES OR SUBSIDIARIES UNDER ANY PROVISION OF THIS EULA AND YOUR EXCLUSIVE REMEDY FOR ALL OF THE FOREGOING SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE SOFTWARE. THE FOREGOING LIMITATIONS, EXCLUSIONS, AND DISCLAIMERS SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EVEN IF ANY REMEDY FAILS ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES, THEREFORE, SOME OF THE ABOVE LIMITATIONS IN THE SECTION MAY NOT APPLY TO YOU.
GENERAL
This EULA is governed by the laws of the State of California, the U.S.A. without regard to conflict of law principles. The United Nations Convention for the International Sale of Goods shall not apply. This EULA is the entire agreement between You and Lime Technology regarding the subject matter herein and supersedes the terms of any purchase orders and any other communications or advertising with respect to the Software. If any provision of this EULA is held invalid, the remainder of this EULA shall continue in full force and effect. This EULA may be modified only by written agreement signed by authorized representatives of you and Lime Technology.
CONTACT INFORMATION
If you have any questions about this EULA, or if you want to contact Lime Technology for any reason, please direct all correspondence to: [email protected].
Unraid is a registered trademark (#4,406,621) of Lime Technology, Inc.
