Unraid is seeking a Technical Writer (contract position)

Job Type: Contract
Location: Remote
Eligibility: Candidates should be able to meet as-needed during the business hours of 9am to 5pm PST. 
Application: Open until end of November 2024 (linked below)
Interviews: December 2024
Start Date: January 2025
 

Job Overview

We’re looking for an Unraid OS user who is also a skilled Technical Writer to help us maintain, add to, and improve our docs. 

You'll work with our Director of Product to ensure that all documentation including guides, manuals, and FAQs are up to date, clear, and easy to follow for both beginners and advanced users. We have an established style guide that should be followed and improved upon. Our docs are hosted with Docusaurus and are located at docs.unraid.net.

We are interested in establishing a long-term contract relationship with the right person. There will be opportunity to expand the scope in the future into additional technical writing or editing assignments such as guides and changelogs. We are aiming to create a workflow that supports asynchronous communication via our PM tool, Asana, with synchronous chats or meetings done via Discord.

Unraid is owned by Lime Technology, Inc. with headquarters in San Diego, CA.

Key Responsibilities

• Update, create, and/or revise Unraid OS documentation in response to new features, releases, and user feedback.
• Ensure all documentation is clear, concise, and user-friendly, tailored to both novice and experienced users.
• Design and organize content to be easily navigable and accessible, leveraging information architecture principles for optimal structure.
• Maintain a consistent tone, style, and terminology across all documentation, in alignment with the existing style guide.
• Identify and address documentation gaps, proposing and developing new content to fill those areas as needed.

Requirements

• Ability to work as a contractor for a US-based company.
• Ability to occasionally meet synchronously between 9am - 5pm PST. 
• Proven experience as a technical writer in software documentation, ideally with open-source or
• Linux-based systems. An existing Unraid OS user is greatly preferred, though familiarity with Unraid OS or similar server management solutions will suffice for the right person. 
• Skilled at translating technical language into clear, understandable instructions.
• Attention to detail and self-editing capabilities to ensure high-quality content.
• Experience with documentation tools like Markdown, Git, and Asana for project management.
• Knowledge of information architecture principles to improve content organization and usability.
• Strong communication and collaboration skills for working closely with cross-functional teams. 

About Us

Unraid OS was first released in 2005 and has been growing steadily ever since, becoming a leading provider of innovative software solutions for data storage and management. Our platform is renowned for its flexibility, reliability, and user-friendly interface, catering to a diverse range of users from individual enthusiasts to enterprise-level clients. We pride ourselves on fostering a collaborative and dynamic work environment where creativity and innovation thrive.

You can learn more about our history, leadership, and culture by reading our About page and by watching this Uncast interview.